Terms of Service

OVERVIEW

This website is operated by Zenvia Essentials. Throughout the site, the terms “we”, “us” and “our” refer to Zenvia Essentials. By accessing or using any part of this website or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”).

These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content. Please read them carefully before using our site or services. If you do not agree with any part, you may not access the website or use our services.

We reserve the right to update or change these Terms at any time by posting revisions on our website. Continued use of the website constitutes your agreement to the revised Terms.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services.

SECTION 1 - ONLINE STORE TERMS

By using this website, you confirm that you are at least the age of majority in your country of residence (18 in the UK), or that you are the age of majority and have given us permission to allow any minor dependents to use this site.

You agree not to use our products or services for any unlawful or unauthorized purposes. This includes, but is not limited to, violating any applicable local, national, or international laws (such as copyright regulations).

You must not introduce any harmful code, viruses, or other malicious software to the site.

Any breach of these terms may result in the immediate suspension or termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone, for any reason, at any time.

You acknowledge that any content you submit (excluding credit card information) may be transmitted unencrypted across various networks and may be modified to meet technical requirements. Rest assured, credit card details are always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, use of the Service, or access to the Service including any contact information on the site, without our express written permission.

Please note that section headings in this agreement are for reference only and do not limit or affect the meaning of the terms.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We do our best to provide accurate and up-to-date information, but we cannot guarantee that all content on this site is complete, current, or error-free. The materials provided are for general informational purposes only and should not be used as the sole basis for making decisions without consulting more reliable, complete, or timely sources.

Some information on this site may be historical and provided solely for reference. We reserve the right to modify the site’s content at any time, but we are under no obligation to update any information.

By using this site, you agree that it is your responsibility to stay informed about any changes we may make.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Product prices may change at any time without prior notice. We reserve the right to modify or discontinue any part of the Service, including product availability or website content, at our sole discretion and without notice. We are not liable to you or any third party for any changes in pricing, suspension, or discontinuation of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Some products or services may be available exclusively online through our website. These items may be offered in limited quantities and are eligible for return or exchange only in accordance with our Return and Refund Policy.

We make every effort to display our products, including colours and images, as accurately as possible. However, we cannot guarantee that your device’s screen will reflect colours with complete accuracy.

We reserve the right though not the obligation to limit sales of our products or services to any individual, geographic region, or jurisdiction, on a case-by-case basis. We may also limit the quantity of any product or service offered.

All product descriptions and pricing are subject to change at any time without notice, at our sole discretion. We also reserve the right to discontinue any product at any time. Any offer made for any product or service on this site is void where prohibited.

We do not guarantee that the quality of any product, service, or information purchased or obtained through our site will meet your expectations, nor do we promise to correct any errors in the Service.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. At our discretion, we may limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders placed under the same customer account, using the same credit card, or with identical billing and/or shipping addresses.

If we make a change to or cancel an order, we will attempt to notify you using the email, billing address, or phone number provided at checkout. We also reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by resellers, distributors, or unauthorized dealers.

You agree to provide current, complete, and accurate information for all purchases made at our store. This includes promptly updating your account details, such as your email address and payment information, to ensure we can process your order and reach you if needed.

For more information, please refer to our Return and Refund Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools on our website that we do not monitor, control, or influence.

You acknowledge and agree that these tools are provided “as is” and “as available,” without any warranties, representations, or conditions of any kind. We do not endorse these tools and assume no liability for your use of them.

Your use of any optional third-party tools offered through the site is entirely at your own risk. It is your responsibility to review and agree to the terms and conditions provided by the relevant third-party providers before using their tools.

We may also introduce new services, features, or tools in the future. These will also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Some content, products, or services available through our website may include materials from third parties.

Links on our site may direct you to external websites that are not owned or operated by Zenvia Essentials. We are not responsible for examining or evaluating the content or accuracy of these third-party websites, and we do not warrant or accept any liability for third-party materials, products, services, or websites.

We are not liable for any harm or damages related to purchases, services, content, or other transactions made in connection with any third-party site. Before engaging in any transaction, we strongly recommend reviewing the third party’s terms, policies, and practices to ensure you fully understand them.

All questions, claims, or issues related to third-party products or services should be directed to the respective third party.

SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you submit creative ideas, suggestions, proposals, or other materials whether at our request (e.g., contest entries) or voluntarily, you agree that we may use, edit, copy, publish, distribute, translate, and otherwise utilize those submissions in any medium, at any time, without restriction. You also agree that we are not obligated to (1) keep such submissions confidential, (2) offer compensation, or (3) respond to any submission.

While we may, at our discretion, monitor or remove content we consider unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable or in violation of intellectual property rights or these Terms we are under no obligation to do so.

You agree that your comments will not infringe on the rights of any third party, including copyright, trademark, privacy, or personal rights. Your submissions must not include libellous, unlawful, abusive, or obscene content, nor contain malware or viruses that could harm our website or users.

You must not use a false email address, impersonate others, or mislead us or third parties as to the origin of your comments. You alone are responsible for the accuracy and legality of your submissions. We accept no responsibility or liability for user-generated content submitted by you or others.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your data.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be information on our website or within the Service that contains typographical errors, inaccuracies, or omissions. These may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to update or change information or cancel orders at any time without prior notice, including after an order has been submitted.

We are not obligated to update, amend, or clarify any information in the Service or on any related website unless required by law. Any update or refresh date provided should not be interpreted as confirming that all information has been modified or is current.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions outlined in these Terms of Service, you are not permitted to use this website or its content for: (a) Any unlawful purpose (b) Soliciting others to perform or participate in unlawful acts (c) Violating any applicable laws and regulations (d) Infringing on our intellectual property or that of others (e) Harassing, abusing, defaming, insulting, or discriminating against others (f) Submitting false or misleading information (g) Uploading malicious code or viruses (h) Collecting or tracking personal information without consent (i) Spamming, phishing, scraping, or crawling the site (j) Engaging in obscene, immoral, or offensive behaviour (k) Circumventing or interfering with the security features of the Service or related sites. We reserve the right to terminate your access to the Service or our website if you violate any of these prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results obtained from using the Service will be accurate, reliable, or meet your expectations. From time to time, the Service may be suspended or discontinued without notice.

You expressly agree that your use of the Service or inability to use it is at your sole risk. Unless otherwise stated, all products and services provided through the Service are offered “as is” and “as available,” without any warranties, express or implied. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

In no event shall Zenvia Essentials, its directors, officers, employees, affiliates, agents, contractors, suppliers, or service providers be liable for any loss, claim, or damages of any kind whether direct, indirect, incidental, punitive, special, or consequential. This includes, without limitation, lost profits, lost revenue, lost savings, data loss, or replacement costs, arising from your use of the Service or any products purchased through it. We are not liable for any errors or omissions in content, or for any loss or damage incurred from the use of the Service or any content or products made available through it, even if we have been advised of the possibility of such damages.

In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the fullest extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Zenvia Essentials, along with our parent company, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand including reasonable legal fees arising from your breach of these Terms of Service, or from your violation of any law or the rights of a third party.

SECTION 15 – SEVERABILITY

If any part of these Terms of Service is found to be unlawful, void, or unenforceable, that provision will still be enforceable to the maximum extent allowed by applicable law. The invalid portion will be considered severed from the Terms, and the remainder of the agreement will remain valid and enforceable.

SECTION 16 – TERMINATION

Any obligations or liabilities incurred by either party prior to the termination date will survive the termination of this agreement.

These Terms of Service remain in effect until terminated by either you or Zenvia Essentials. You may terminate them at any time by notifying us that you no longer wish to use our Services or by discontinuing use of our website.

If, in our sole judgment, you violate any term of this agreement or we have reason to believe you have, we may terminate this agreement at any time without notice. You will still be responsible for any outstanding payments due up to and including the termination date. We also reserve the right to deny you access to our Services, in whole or in part.

SECTION 17 – ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision.

These Terms of Service along with any policies or rules posted by us on this website or in connection with the Service constitute the entire agreement and understanding between you and Zenvia Essentials, and govern your use of the Service. This agreement supersedes all prior or contemporaneous communications, proposals, or agreements whether oral or written between you and us (including previous versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service, and any separate agreements under which we provide you Services, shall be governed by and construed in accordance with the laws of England and Wales.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You may review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Continued use of or access to the website following any updates constitutes your acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at: info@zenviaessentials.co.uk