Return and Refund Policy

Thank you for shopping at Zenvia Essentials. We offer high-quality modern lighting, including wall lights for drawing rooms, lounge ceiling lights, bedroom wall lights, ceiling lights for living rooms, black ceiling lights, sitting room ceiling lights, rechargeable table lamps, and battery-operated wall lights. We understand that sometimes a return or exchange is necessary. This policy outlines how returns and refunds are handled.

1. Return Window

  • You may request a return within 30 days of receiving your order.
  • Returns are accepted for any reason, including change of mind, provided the item is unused, in its original packaging, and in resalable condition.

2. Eligibility & Conditions

Defective, Damaged, or Incorrect Items:

  • Must be reported within 24 hours of delivery.
  • Include clear photos of the issue when you contact us.

Other Returns (Change of Mind, Wrong Size/Colour):

  • The customer is responsible for return shipping costs.
  • Items must be in original, unused condition with all packaging and tags intact.

Condition on Return:

  • Items returned used, damaged, or missing parts/packaging may be declined or subject to a partial refund at our discretion.

3. How to Start a Return

a. Email us at info@zenviaessentials.co.uk with:

  • Your order number
  • Reason for the return
  • Photos if the item is damaged, defective, or incorrect

b. Our team will review your request within 2 business days and send you return instructions if eligible.

4. Return Costs

  • Return shipping is covered by Zenvia Essentials only for approved defective/damaged/incorrect items reported within 30 days of delivery.
  • For all other returns, the customer pays return shipping.
  • Original shipping charges (if any) are non-refundable unless the return is due to our error.

5. Return Method (Return by Mail)

All returns are processed via return by mail.

  • Customers must send items back using the provided return instructions
  • We will provide a prepaid return label for free, the customer can download and print.
  • Returns must be shipped using a trackable delivery service unless otherwise stated
  • Items must be returned to the address provided by our support team

6. Refunds

  • Once we receive and inspect your return, we’ll notify you of approval or denial by email.
  • Approved refunds are issued to your original payment method within up to 7 business days.
  • Depending on your bank/card issuer, it may take additional time for the credit to appear.
  • We’ll email you once your refund has been processed.

6. Exchanges

  • Exchanges are subject to product availability.
  • If the desired item is unavailable, we’ll issue a refund instead.

7. Lost or Delayed Returns

  • If you use your own carrier, Zenvia Essentials isn’t responsible for returns lost in transit. Please use a trackable service and keep proof of postage.
  • If we issued a prepaid label and a parcel is lost, we’ll work with the carrier to resolve it.

8. Non-Returnable Items

  • Final sale/clearance items (unless defective on arrival)
  • Products returned with missing parts, damage, or signs of installation/use

9. Contact Us

For any questions or assistance with returns, email us at info@zenviaessentials.co.uk or call +447456392752 (Mon–Fri, 9 AM – 5 PM GMT+1).

Thank you for shopping with Zenvia Essentials.

Frequently Asked Questions (Return and Refund Policy)

Q1: How long do I have to return my wall lights or ceiling lights?
You have 30 days from the delivery date to request a return, provided the item is unused and in resalable condition.

Q2: Can I return a rechargeable table lamp or battery-operated wall light?
Yes, these items are eligible for return under the same conditions as other lighting fixtures.

Q3: Who pays for return shipping?
If the return is due to a defective, damaged, or incorrect item, we cover the return shipping. Otherwise, customers are responsible for return shipping costs.

Q4: How long will it take to get a refund?
Once we receive and inspect your returned item, refunds are processed to the original payment method within 7 business days.

Q5: Can I exchange my black ceiling lights or sitting room ceiling lights for another item?
Yes. Contact our support team at info@zenviaessentials.co.uk to initiate an exchange.

Q6: What if my item arrives damaged?
Take clear photos and email info@zenviaessentials.co.uk. We will arrange a replacement at no additional cost.