Shipping Policy

At Zenvia Essentials, our goal is to deliver your order as quickly and efficiently as possible. Below you’ll find an overview of our shipping process and estimated delivery times.

Shipping Destinations

  • We currently offer shipping within the United Kingdom.

Order Cut-Off Time

  • Orders placed by 5:00 PM (UK Time, GMT+1) are processed the same business day.

Processing Time

Once your order is placed, it enters our processing queue before shipment. Our team works diligently to prepare your order as quickly and accurately as possible.

  • Processing typically takes 1–2 business days (Monday to Friday).
  • Please allow extra time during peak seasons or public holidays.

Shipping Methods

1. Free Standard Shipping in UK

  • Delivery within 6–10 business days (Monday to Friday)
  • Free of charge

2. Express Shipping in UK

  • Delivery within 3–5 business days (Monday to Friday)
  • £9.99 flat rate

Please note: These are estimates, and delivery may be delayed due to weather, carrier issues, or other unforeseen factors.

Shipping Costs & Carriers

  • We offer both free and express shipping throughout the UK, express shipping costs £9.99.
  • We partner with trusted carriers like Royal Mail, DPD, and Hermes (Evri) to ensure reliable delivery.
  • Once your order ships, you’ll receive a shipping confirmation email with a tracking number so you can monitor your order in real time.

Shipping Service Provider & Tracking

  • We work with trusted UK shipping providers to ensure fast, secure, and reliable delivery.
  • Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Undeliverable Packages

If a package cannot be delivered due to incorrect or incomplete shipping information provided by the customer, the customer will be responsible for any additional shipping costs incurred to resend the package.

Lost in Transit

While we hope this never happens, if your item does not arrive, please contact us at info@zenviaessentials.co.uk, and we will investigate and resolve the issue as quickly as possible.

Out of Stock Items

We strive to keep all listed products in stock, but occasionally an item may become unavailable. If a product you’ve ordered is out of stock, we will notify you by email as soon as possible. You’ll have the option to either keep the order on backorder or cancel it. Your card will not be charged until the item ships.

We value your trust in Zenvia Essentials and are committed to providing a smooth and reliable shipping experience. If you have any questions, feel free to contact us at info@zenviaessentials.co.uk.

Thank you for shopping with Zenvia Essentials.